Returns Policy
We want you to be completely satisfied with your Bernicemy purchase. If for any reason you are not satisfied, we gladly accept returns within 30 days of the original purchase date for a full refund or exchange.
Return Requirements
To be eligible for a return, items must meet the following conditions:
How to Return
To initiate a return, please follow these steps:
Exchanges
We are happy to exchange items for a different size or color. To request an exchange, please contact our customer service team. Exchanges are subject to availability.
Refund Processing
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
Try Before You Buy
We offer a Try Before You Buy program where you can order up to 5 items to try at home. You'll have 7 days to decide what to keep. Only pay for what you keep, and return the rest using the prepaid shipping label.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at shop@bernicemy.blog with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
International Returns
International customers are responsible for return shipping costs. Please contact our customer service team for instructions on returning international orders. Customs duties and taxes are non-refundable.
Questions?
If you have any questions about our returns policy, please don't hesitate to contact us:
Bernicemy, Inc.